Important Information for Your Upcoming Visit

Thank you for choosing Comprehensive Sleep Centers for your sleep health needs, we look forward to seeing you in one of our eight centers. Rest assured (no pun intended), we are among the Washington DC metro area’s most experienced medical practices for diagnosing and treating the many causes of sleep disorders for both children and adults. Our board-certified sleep medicine physicians have helped almost 15,000 patients plagued by sleep disorders since we opened our sleep health center in 2007.

Appointments and Scheduling

Call to Schedule an appointment

Often times we will receive a referral from your physician’s office and our scheduling team will reach out and contact you directly to schedule your appointment. If you have been asked by your physician or would like to schedule your own appointment, please call our scheduling team at 703.729.3420, press 3 and it will be our pleasure to assist you. Our schedulers are available from 8:00 a.m. to 5:30 p.m., Monday through Friday. Prior to calling, please be sure to have the following information handy:

  • The referral form, if it was provided to you by your physician’s office
  • Insurance information

Book an appointment online

If online scheduling is more convenient for you, we are happy to accommodate your request for a consultation appointment online, please select the link below, or on the home page of our website and click on the sleep center location most convenient for you. You will then be taken to a calendar page for that location showing available dates and times to schedule a consultation with one of our physicians.

Saturday appointments are available at our Lansdowne Center from 8:30am-4pm.

Your Appointment

Please arrive a few minutes early to fill out the necessary forms, or if you have filled out the forms online and printed them out, please bring the forms with you. Additionally, please bring your current insurance card to ensure the information is valid at the time of service. Also, insurances now require we ask you for a valid photo identification card to verify your identity. Please bring a listing of any medications you are currently taking.

Sleep study appointments: Evening check-in times at each of our eight locations

Adults
Please arrive at the center your appointment is scheduled at on the date of your sleep study between 9:00 and 9:45 p.m.

Children
Please have one parent or guardian arrive with your child at the location of your child’s appointment at 8:30 p.m., or if you would like an earlier time of 8:00 p.m. please let us know and we’ll gladly make arrangements to accommodate the earlier time.

Appointment cancellations, late arrivals, or missed appointments

Missed Appointments
At Comprehensive Sleep Care, we realize that life happens, and you may have to reschedule or cancel your appointment, and we will do our best to accommodate your needs.

Sleep study appointments
Please call us at least 72 hours in advance for a sleep study appointment, as we assign our sleep technologists based on sleep studies scheduled. Please be advised that if a sleep study appointment is canceled under the 72-hour window, or the sleep study appointment is missed without notification, we may charge a $150 missed sleep study appointment fee.

Consultation or follow-up appointments
Please call at least 48 hours in advance to cancel a consultation appointment, as we may charge a $30 fee for missed consultation appointments without notification.

To cancel or reschedule an appointment, please call 703.729.3420 and press 3 on your keypad to be directed to our scheduling team.

Late Arrivals
If you are more than 15 minutes late for a scheduled consultation or follow-up appointment, we will try our best to work you into the schedule, however, it may be necessary to reschedule your consultation so as not to inconvenience our other patients. Upon check-in, one of our Patient Service Representatives will inform you of the anticipated wait time. At this time, you may choose to wait while we work you back into our schedule or reschedule your consult or follow-up appointment.

Patient Privacy

Comprehensive Sleep Care Center is committed to protecting your medical privacy, and we adhere to all HIPAA and Privacy practices and regulations

Please Download: Privacy-policy

Patient Forms

In order to expedite your patient registration process, CSCC now offers our registration forms online for your convenience. Please click on the correct registration PDF fillable form below. Please note PDF fillable forms cannot be saved or submitted online, the forms once completed need to be printed at the time of completion. Please complete the forms and print the completed forms prior to your visit and bring the printed forms to your appointment. Thank you.

Please Download: Adult Patient Registration Packet

Please Download: Adult Patient Registration Packet (Spanish)

Please Download: Pediatric Registration Packet

Please Download: Pediatric Registration Packet (Spanish)

Billing and Insurance Information

We provide Durable Medical Equipment (DME) and supplies along with our Medical Services. Please note that these departments operate in separate billing systems. As a result, you may receive two separate billing statements from each department, depending on services rendered. Do you have questions about your bill? Please contact us using the information below.

For all Durable Medical Equipment, including CPAP and BiPAP machines, and all Corresponding Supplies:

Telephone: (571) 209-1818

Online Bill Pay: LMGDME.hmebillpay.com

For Medical Services, including Office Visits, Sleep Studies, and Oral Appliances:

Telephone: (703) 443-6717

Online Bill Pay: www.LMGDoctors.com

Comprehensive Sleep Care Center’s billing specialists can assist you, your referring physician or healthcare provider, and your insurance provider with billing questions or concerns. Our billing staff is very knowledgeable and can most often answer any questions or resolve any issues quickly.

You can contact our billing department during our normal business hours 8:00 am to 5:30 p.m., Monday through Friday. If it’s after hours or over the weekend, our billing specialist will respond back to you the next business day.

CONTACT

P:703.729.3420 F:703.729.3422 E:info@comprehensivesleepcare.com
  • CSCC looks forward to hearing from you! Leave us a message and a representative will contact you within 24 business hours. For immediate assistance during normal business hours, please call us at 703.729.3420.

Billing & Insurance FAQs

Comprehensive Sleep Care Center contracts with most insurance plans. Please see below for answers to the most frequently asked insurance billing questions for patients treated at Comprehensive Sleep Care Center. Please keep in mind each of our patient’s insurance plans benefits are based on a contract between their employer and the employer’s selected health insurance provider(s).

We provide Durable Medical Equipment (DME) and supplies along with our Medical Services. Please note that these departments operate in separate billing systems. As a result, you may receive two separate billing statements from each department, depending on services rendered. Do you have questions about your bill? Please contact us using the information below.

For all Durable Medical Equipment, including CPAP and BiPAP machines, and all Corresponding Supplies:

Telephone: (571) 209-1818

Online Bill Pay: LMGDME.hmebillpay.com

For Medical Services, including Office Visits, Sleep Studies, and Oral Appliances:

Telephone: (703) 443-6717

Online Bill Pay: www.LMGDoctors.com

Thank you for choosing Comprehensive Sleep Care Center for your sleep health needs. We know you have a lot of choices in choosing your healthcare providers, and we consider it a privilege to be a part of your health care support team.

Rest Easy. Rest Healthy

WILL COMPREHENSIVE SLEEP CARE CENTER CONTACT MY INSURANCE FOR PRE-CERTIFICATION OR AUTHORIZATION?

Yes, provided we have your current insurance plan information, our billing specialists will verify your sleep health benefits and seek authorization of recommended treatment based on the diagnosis, and what is considered to be a medical necessity as outlined by your insurance plan. We will contact your insurance plan, and provide information to obtain the necessary authorization and authorization number for the appointment, procedure, or equipment.

HMO AND PPO

Medically necessary: most insurance companies have set up strict criterion to determine if the treatment or diagnostic test is medically necessary and will provide the needed health benefit to the patient.

WILL MY INSURANCE COVER THE CONSULTATION, SLEEP STUDY, OR DME, AND WILL COMPREHENSIVE SLEEP CARE BILL MY INSURANCE PROVIDER?

Your insurance coverage is based on criteria outlined in your insurance plan coverage document. We will check and validate your sleep health benefits, and inform you of your plan’s coverage. You will be responsible for any co-payment, co-insurance, or deductible amount specified by your insurance plan.

Comprehensive Sleep Care Center will submit claims to your insurance carrier on your behalf. Any amount not covered by your insurance benefits, including deductibles and co-payments, will be billed to you. If you have questions about your insurance coverage, please contact your insurance carrier directly.

WILL I HAVE AN OUT-OF-POCKET EXPENSE FOR THIS PROCEDURE?

The amount an insurance company pays for a test is dependent upon the co-pay, co-insurance, and any deductible amounts that need to be satisfied by the patient. We will provide you the information provided to us by your insurance carrier.

IF MY INSURANCE DOESN’T CONSIDER COMPREHENSIVE SLEEP CARE CENTER TO BE IN NETWORK OR A PREFERRED PROVIDER, WILL YOU BILL MY INSURANCE?

Our billing specialists bill all insurance carriers, outside of specific government plans based on select contracting of DME equipment for Medicare, or in-state guidelines for Medicaid. We will bill for services of our network, and we will discuss with you if there may be any costs that may be your personal responsibility prior to services being provided to you.

WHAT IF MY INSURANCE COMPANY DOES NOT AUTHORIZE OR COVER SERVICES?

We will notify you in advance of your appointment at Comprehensive Sleep Center if there is an issue regarding authorization or coverage by your insurance company. If a service is denied, we will try to appeal the insurance authorization with your provider, and we also recommend that you contact the ordering provider or the insurance company directly to discuss the insurance denial. We can also discuss discounted self-pay and payment plan options.

WHY MAY MY INSURANCE COMPANY NOT COVER ALL HEALTH CARE SERVICES?

We will notify you in advance of your appointment at Comprehensive Sleep Center if there is an issue regarding authorization or coverage by your insurance company. If a service is denied, we will try to appeal the insurance authorization with your provider, and we also recommend that you contact the ordering provider or the insurance company directly to discuss the insurance denial. We can also discuss discounted self-pay and payment plan options.

WHAT IF MY INSURANCE CHANGES?

Please call our billing department at 703.729.3420, select option 4 and you will be directed to our billing office. Please provide the updated insurance information to our billing specialist, and he or she may ask you to fax a copy of your new insurance card to our offices. Also, please bring your current insurance card to your next visit.

WHY DO I STILL OWE A BALANCE IF MY INSURANCE COMPANY HAS PAID COMPREHENSIVE SLEEP CARE DIRECTLY? OUT-OF-POCKET EXPENSES: DEDUCTIBLES, CO-INSURANCE AND CO-PAYMENTS

Although you may be paying a hefty monthly premium for your health insurance (or a percent of what your employer pays), your health plan most likely does not cover 100% of the cost of your healthcare. Additional costs (or out-of-pocket expenses) that you may be responsible for include an annual deductible, co-payments, and co-insurance.

We provide Durable Medical Equipment (DME) and supplies along with our Medical Services. Please note that these departments operate in separate billing systems. As a result, you may receive two separate billing statements from each department, depending on services rendered. Do you have questions about your bill? Please contact us using the information below.

For all Durable Medical Equipment, including CPAP and BiPAP machines, and all Corresponding Supplies:

Telephone: (571) 209-1818

Online Bill Pay: LMGDME.hmebillpay.com

For Medical Services, including Office Visits, Sleep Studies, and Oral Appliances:

Telephone: (703) 443-6717

Online Bill Pay: www.LMGDoctors.com

DEDUCTIBLE FEE

A deductible fee is an amount you have agreed upon with your insurance company that you must pay out of pocket before your insurance pays for the remainder of your authorized services. If you have not met your deductible, we will submit the claim and discuss with you the amount of your deductible that is your responsibility to pay. The amount is paid directly to Comprehensive Sleep Care and your insurance company will be notified of this amount when the physician’s bill has been submitted, so they can update any deductible remaining or update that your deductible has been met.

CO-INSURANCE

Your share of the costs of a covered health care service is calculated as a percent (for example, 20%) of the allowed amount for the service. You pay co-insurance plus any deductibles you owe. For example, if the health insurance or plan’s allowed amount for an office visit is $100 and you’ve met your deductible, your co-insurance payment of 20% would be $20. The health insurance or plan pays the rest of the allowed amount. Please note if there is any co-insurance fee, we will discuss this with you prior to services being provided to you.

CO-PAYMENTS

A co-payment (or co-pay) is a fixed-dollar amount that you pay each time for certain services. Most commonly, you will be responsible for a co-pay each time you have a doctor’s visit and for each prescription medication you fill. For example, typical co-payments may be $20 for each primary care physician visit, $35 co-payment for a specialist visit. Co-pays are most often used in HMOs and for services you receive from a network provider in a PPO.

DO YOU ACCEPT MEDICARE OR MEDICAID?

We accept Medicare for consultations, sleep diagnostic testing, and sleep disorder treatments with the exception of DME services for the treatment of sleep apnea. Comprehensive Sleep Care Center is not a contracted DME supplier provider with Medicare, and thus we are not able to bill Medicare for CPAP, CPAP supplies or oral appliances. We apologize for the inconvenience, however, we will provide the Medicare contracted DME provider your treatment recommendations, and all supporting necessary documentation.

The Medicare contracted DME supplier will then assist you with your treatment needs. Please note the contracted DME supplier may take a week to ten (7 to 10) business days to contact you directly about setting up your CPAP equipment delivery, and unfortunately, this is out of our control. You may contact their customer service department of the Medicare DME provider directly at 1-855-329-8150.

We do accept Virginia Medicaid for our patients that are residents of Virginia and receive Medicaid benefits.

I DON’T HAVE INSURANCE, CAN YOU ASSIST ME?

Comprehensive offers a discount to self-pay patients who pay, in full, at the time of their appointment. If you are unable to pay for your sleep study or equipment in full at the time of service, we can assist you in setting up a payment plan.  Please call 703.729.3420, and select option 3 to be connected to our billing department during our normal business hours 8:30 am to 5:30 p.m., Monday through Friday, or you may send us an email. If it’s after hours, we will respond back to you the next business day.