Contact Us

Need to contact a particular department?

Please see a listing of individual departments below along with each department’s contact email. Please allow 24 to 48 hours for any and all replies.

MEDICAL ASSISTANT or Clinical Requests

CSCCMA@lmgdoctors.com – Please feel free to contact our office regarding any medically related questions or concerns you may have such as refill requests or updated issues or concerns relating to your treatment. Please note, that we are unable to provide any treatment related information to you via email and some inquiries may require you see the doctor.

Any and all refill requests handled via phone or email can take up to 24-48 hours and any Emergency refills will be done within 24 hours; this of course is contingent on the availability of the provider and if authorization is required by your insurance.

BILLING: DURABLE MEDICAL EQUIPMENT | SUPPLIES

We provide Durable Medical Equipment (DME) and supplies along with our Medical Services. Please note that these departments operate in separate billing systems. As a result, you may receive two separate billing statements from each department, depending on services rendered. Do you have questions about your bill? Please contact us using the information below.

For all Durable Medical Equipment, including CPAP and BiPAP machines, and all Corresponding Supplies:

Telephone: (571) 209-1818

Online Bill Pay: LMGDME.hmebillpay.com

CSCCDMEbilling@lmgdoctors.com – Questions or concerns relating to your DME equipment.

CSCCDMEsupplies@lmgdoctors.com – Questions or concerns as it relates to receiving your supplies or ordering supplies.

For Medical Services, including Office Visits, Sleep Studies, and Oral Appliances:

Telephone: (703) 443-6717

Online Bill Pay: www.LMGDoctors.com

BILLING - | OFFICE VISIT | SLEEP STUDY AND ORAL APPLIANCE

We provide Durable Medical Equipment (DME) and supplies along with our Medical Services. Please note that these departments operate in separate billing systems. As a result, you may receive two separate billing statements from each department, depending on services rendered. Do you have questions about your bill? Please contact us using the information below.

For Medical Services, including Office Visits, Sleep Studies, and Oral Appliances:

Telephone: (703) 443-6717

Online Bill Pay: www.LMGDoctors.com

CSCCBilling@lmgdoctors.com – Questions as it relates to your Office Visits, Sleep Study or Oral Appliance billing. Please note, you will need to confirm certain pieces of your personal information to us in order to have this information provided to you.

For all Durable Medical Equipment, including CPAP and BiPAP machines, and all Corresponding Supplies:

Telephone: (571) 209-1818

Online Bill Pay: LMGDME.hmebillpay.com

ORAL APPLIANCE

CSCCOA@lmgdoctors.com – Please feel free to reach out to us if you have any questions about your existing Oral Appliance purchased thru our office; this email is for new and existing patients only and can also be used to send your dental records including but not limited to exams and x-rays.

INSURANCE REFERRALS

CSCCReferrals@lmgdoctors.com – As a new patient your insurance may require an “Insurance Referral” to be provided in order for you to be seen in our office and prior to testing. We recommend that all patients call and confirm this directly with your health insurance or check with your PCP office ahead of time.

If an “Insurance Referral” has not been obtained before your appointment, you will be asked to sign a “Waiver Form” acknowledging that if the Referral is not able to be obtained timely I will be financially responsible for the charges incurred.

If you have questions about a Referral or the processing of an existing Referral, please feel free to contact us via this email.  Please allow 24-48 hours for any timely replies.

**PLEASE NOTE, an Insurance Referral will be provided with an authorization number to be billed with your claim for service, this will generally also have a certain number of visits along with codes. This may not be the same a written Referral from your doctor’s office.

MEDICAL RECORDS REQUESTS

CSCCMedicalrecords@lmgdoctors.com – Any and all medical records requests can be made via this email address; please be sure you read and understand the following details as it outlines the company procedures and fees incurred to provide records.
RECORDS POLICY: NO CHARGE FOR THE FIRST (10) PAGES, THEN $0.50 PER PAGE UP TO (50) PAGES AND $0.25 A PAGE THEREAFTER FOR COPIES FROM PAPER PLUS A $10.00 RETRIEVAL/PROCESSING FEE. ALL POSTAGE AND SHIPPING COSTS ARE INCLUDED.
VA Code: 32.1-127.1:03 Health care records must be made available electronically only as authorized by the HITECH Act and HIPAA. A health care entity does not need to provide records in a requested electronic format if: Such format is not reasonably available without additional cost to the entity. If the records would be subject to modification in the format requested; or If the entity determines that the integrity of the records could be compromised in the format requested. PLEASE NOTE, our office is unable to provide records returned via the email system due to the HITECH ACT.  It is our office policy that you are only able to pick them up and/or have them mailed to the address on file. The fee for the records must be paid in advance before records will be provided.
Requests for access to health records in an electronic format must be made in writing via mail to: 19441 Golf Vista Plaza, Suite 230, Attention: Medical Records Lansdowne, VA 20176 or to the email assigned – CSCCMedicalrecords@lmgdoctors.com.
The request must be dated, signed by the requestor; you must also provide your full name, date of birth, last 4 of Social Security Number and provide your mailing address. (There is a form available for you to complete and can and will be provided upon request) notify us as to the nature of the information requested, include evidence of the requestor’s authority to receive access, identify the person to whom information is to be disclosed, and specify the preferred format.
Within 15 days of receiving a request for access, the entity must take one of the following actions: Furnish the copies of or allow access to the requested records in electronic format, if requested; If the information does not exist or cannot be found, inform the requestor; If the entity does not maintain a record of the information, inform the requestor and provide the name and address of the entity that does maintain the record, if known; or Deny the request.

PATIENT SATISFACTION

CSCCPatientcomplaint@lmgdoctors.com – Please note, our goal is to provide our patients with an exceptional patient experience. Should you feel we did not meet your expectations or there may be an issue, please contact our Practice Manager at this email address provided. It is the policy of Comprehensive Sleep Care Center (herein after referred to as CSCC) to ensure that any issue that may be related to care or services provided are handled courteously, consistently, and as expeditiously as possible to ensure our patient’s satisfaction

Our Business Office Contact Information and Hours:

Comprehensive Sleep Care Center
19441 Golf Vista Plaza, Suite 230
Lansdowne, Virginia 20176
Hours Monday-Friday 8:00 am to 5:30 pm

Have a question? Would you like more information? Please fill out the form below and we will respond quickly to your inquiry. Thank you.