Contact Us

[email protected] – Any and all medical records requests can be made via this email address; please be sure you read and understand the following details as it outlines the company procedures and fees incurred to provide records.
RECORDS POLICY: NO CHARGE FOR THE FIRST (10) PAGES, THEN $0.50 PER PAGE UP TO (50) PAGES AND $0.25 A PAGE THEREAFTER FOR COPIES FROM PAPER PLUS A $10.00 RETRIEVAL/PROCESSING FEE. ALL POSTAGE AND SHIPPING COSTS ARE INCLUDED.
VA Code: 32.1-127.1:03 Health care records must be made available electronically only as authorized by the HITECH Act and HIPAA. A health care entity does not need to provide records in a requested electronic format if: Such format is not reasonably available without additional cost to the entity. If the records would be subject to modification in the format requested; or If the entity determines that the integrity of the records could be compromised in the format requested. PLEASE NOTE, our office is unable to provide records returned via the email system due to the HITECH ACT.  It is our office policy that you are only able to pick them up and/or have them mailed to the address on file. The fee for the records must be paid in advance before records will be provided.
Requests for access to health records in an electronic format must be made in writing via mail to: 19441 Golf Vista Plaza, Suite 230, Attention: Medical Records Lansdowne, VA 20176 or to the email assigned – [email protected].
The request must be dated, signed by the requestor; you must also provide your full name, date of birth, last 4 of Social Security Number and provide your mailing address. (There is a form available for you to complete and can and will be provided upon request) notify us as to the nature of the information requested, include evidence of the requestor’s authority to receive access, identify the person to whom information is to be disclosed, and specify the preferred format.
Within 15 days of receiving a request for access, the entity must take one of the following actions: Furnish the copies of or allow access to the requested records in electronic format, if requested; If the information does not exist or cannot be found, inform the requestor; If the entity does not maintain a record of the information, inform the requestor and provide the name and address of the entity that does maintain the record, if known; or Deny the request.